Privacy Policy

Comfort Inn Monterrey (Las Torres Inn SA de CV) is committed to protecting your privacy and making your experience with us safe. For this reason we want you to be informed about the confidentiality options that you have when you visit our hotel or visit our website. This privacy and data protection policy describes what type of information we collect in our facilities and on this site, how we use that information and how we protect your personal information.

Some countries also require that the user be notified about other means of collecting personal information. This policy describes our practices for obtaining personal information from other sources, such as written or verbal communications, or through information collected at the hotel.

What type of information do we collect?

The information we collect about you is information that allows us to offer you services and content that suit your needs. You are completely anonymous on this website until you provide us with this information.

We also collect personal information such as your name, address, telephone number, email address, room type preference, credit card details and Choice Privileges member number, which you provide by using our reservation system, calling our reservation hotline is registered in the Choice Privileges program.

How do we use the information we collect?

We do not sell, market, lease or publish your personal information to anyone outside our company. We and our affiliates use personal information that you voluntarily provide us for the management of our business activities, to offer you better service, to communicate with you about a stay at the hotel, and to offer you other goods and services. We share your information with our franchising company, credit card companies and other companies only when it is necessary to do so to complete your transaction. We may also use your information to notify you about promotions through regular mail or your email.

Authorizes the franchisee to transfer their personal data to Choice Hotels Mexico, S. de RL de CV for: the sending of communications for advertising, marketing and commercial prospection purposes, referring to the different places in which it operates, as well as to events, services and promotions. "

Reservations

We maintain a central reservation system that keeps your personal information when you make a reservation at a concessionary hotel through our websites, through our call centers, in concession hotels, through travel agents and websites. trips that connect to our reservation system. The personal information collected by the reservation system is necessary to secure and process your reservation. Some of your personal information (such as a credit card number) will be processed in the United States to complete your transaction and to facilitate future reservations.
We will use your email address to send you confirmation and, if necessary, we may also use other information to communicate with you regarding your reservation. We will also use your email address to:

send you a message before your arrival date with the details of your confirmation and other pertinent information about the area and the concessionary hotel where you will be staying;
notify you about offers and special promotions; and to send you satisfaction surveys or market research periodically.

Marketing, raffles and contests

We may also use your personal information to send you promotions, surveys, third-party offers, contests and sweepstakes via email, phone or postal mail.

What do I have to do to be excluded from marketing communications or change my privacy preferences?

We respect the right of our visitors to control how their personal information is used. If you do not want us to provide your information to our business partners, or if you do not wish to receive promotional notifications from us or our affiliates, such as special offers, discounts, airline bonuses or contests, select one of the following options to indicate us your privacy preferences:
You can send us an email to rosamaria@civalle.com and / or angelica@civalle.com or write to Comfort Inn Monterrey (Las Torres Inn SA de CV), Av. Lázaro Cárdenas No. 1009, Col. Valle Oriente, San Pedro Garza Garcia, Nuevo León CP 66266. MX. Please include your name, address, email address and Choice Privileges member number (if applicable) and clearly indicate the nature of your request.
Comfort Inn Monterrey (Las Torres Inn SA de CV) makes every effort to maintain the accuracy of personal information. If you learn that the information we have about you is incorrect or if you want to update your information, please contact us.

In both situations, the company will be giving an answer to your request within a maximum time of 10 working days once received the notification by you.

How do they keep and protect my personal information?

Once we receive your information, we treat it as confidential and protect it with a variety of widely accepted industry standards.

Do they use "cookies" or similar technologies?

Websites and emails from Comfort InnMonterrey or Choice Hotels may use "cookies" and other encryption processes. These are small amounts of code that interact with your computer, browser or email. "Persistent cookies" remain on your computer's hard drive until you delete them or until they are removed when they expire.

You can set your browser to reject cookies, or to notify you when they have sent you one and you have the opportunity to decide whether to accept it or not.

What happens if you modify the Privacy and data protection policy?

By using our site or registering with our hotel, you give your consent for us to collect and use your personal information in the manner described in this policy. Comfort Inn Monterrey (Las Torres Inn SA de CV) reserves the right to modify this policy,

How do we share your personal information with third parties?

  • BookingSuite: Your personal data may be shared with BookingSuite B.V. located at Herengracht 597, 1017 CE Amsterdam, the Netherlands, the company which operates this website and the website suite.booking.com.